Job Description
Join our award-winning hospitality team as a Front Desk Agent and kickstart your career in the vibrant tourism industry of Jacksonville, FL! No prior experience is required – we provide comprehensive training to ensure your success. You'll be the first point of contact for our guests, creating memorable experiences with your warm hospitality and attention to detail. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding portfolio of premium properties.
Why Join Us?
- Free on-the-job training and certification programs
- Health benefits and 401(k) matching after 90 daysComplimentary accommodation discounts worldwide
- Referral bonuses and performance incentives
Responsibilities
- Provide exceptional guest check-in/check-out experiences using PMS systems
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and valet teams
- Handle guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to guests
- Maintain a clean, organized front desk environment
Qualifications
- No prior experience required – open to career changers and recent graduates
- High school diploma or equivalent (GED)
- Proficient in basic computer applications (MS Office)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening