Job Description
Join our dynamic hospitality team as a Front Desk Agent at Urban Hospitality Group! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in our vibrant Denver location. This shift-based role offers flexible scheduling, comprehensive training, and a supportive environment perfect for career growth in the hospitality industry. If you're a people person with a passion for creating memorable moments, we want to meet you!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and provide accurate room availability information
- Address guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service and cleanliness
- Assist with luggage handling and valet services as needed
Qualifications
- No prior experience required - comprehensive training provided
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer proficiency and comfort with digital systems
- Attention to detail and accuracy in transactions
- Positive attitude and willingness to learn new processes
- Ability to stand for extended periods and lift up to 25 lbs