Job Description
Join our award-winning Albuquerque hotel team as a Front Desk Agent! We're urgently hiring passionate individuals for immediate full-time positions in the heart of New Mexico. No experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our expanding luxury hotel chain.
As a Front Desk Agent, you'll be the first point of contact for guests, creating memorable experiences while managing check-in/check-out processes, handling reservations, and providing exceptional customer service. Our supportive team environment welcomes newcomers who are eager to learn and grow in the hospitality industry.
Responsibilities
- Check-in/out guests efficiently with warm, professional demeanor
- Manage reservations and room assignments via hotel software
- Respond promptly to guest inquiries and resolve issues
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards for cleanliness and safety protocols
- Assist with special requests and local area information
Qualifications
- No experience required – training provided
- High school diploma or equivalent (GED)
- Basic computer proficiency (MS Office, reservation systems)
- Exceptional communication and interpersonal skills
- Ability to stand/walk for extended periods
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving mindset
- Valid driver's license (for airport runs if needed)