Job Description
Join our award-winning team at Oceanview Hospitality Group as a Guest Services Representative! We're seeking enthusiastic individuals with a passion for hospitality to create memorable experiences for our guests. No prior experience is required – we provide comprehensive training to help you thrive in this dynamic role. Located just steps from the Virginia Beach Boardwalk, you'll be part of a supportive team dedicated to excellence in customer service. Enjoy competitive pay, flexible scheduling options, and opportunities for career advancement within our growing portfolio of premium properties.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments using our property management system
- Respond promptly to guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through consistent service delivery
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Positive attitude and problem-solving abilities
- Ability to work flexible shifts including weekends and holidays
- Attention to detail and organizational skills
- No prior hotel experience required – we train!
- Must be authorized to work in the United States