Job Description
Join our award-winning luxury hotel in the heart of Charlotte's bustling Uptown district! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our team, you'll contribute to our reputation for excellence while enjoying competitive benefits, career growth opportunities, and a dynamic work environment in one of America's fastest-growing cities.
Responsibilities
- Provide exceptional guest service through personalized check-in/check-out experiences
- Manage room inventory and coordinate housekeeping operations
- Handle guest inquiries and resolve service issues promptly
- Collaborate with F&B and concierge teams for seamless guest experiences
- Maintain accurate documentation and reporting systems
- Train and mentor new team members on service standards
- Participate in daily briefings and operational meetings
Qualifications
- Minimum 2 years hotel/hospitality experience required
- Valid North Carolina Food Handler's certification preferred
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and problem-solving abilities
- Valid driver's license and reliable transportation
- Must pass background check and drug screening