Job Description
Join our award-winning team at Grand Horizon Hotel, where exceptional service meets luxury hospitality! We're seeking a dynamic Front Desk Agent to create memorable guest experiences in the heart of Phoenix, AZ. This part-time role offers flexible scheduling while allowing you to develop valuable customer service skills in a vibrant urban environment. Our competitive compensation includes hourly tips, employee discounts, and opportunities for advancement. If you're passionate about travel and thrive in fast-paced settings, apply today to become part of our renowned hospitality family!
Responsibilities
- Efficiently check in/out guests using property management systems
- Manage reservations and optimize room assignments
- Handle guest inquiries and resolve issues with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Ensure lobby area remains pristine and welcoming
Qualifications
- Previous hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with reservation software (e.g., Opera, Propertyware)
- Ability to multitask in high-pressure situations
- Basic knowledge of Phoenix area attractions and services
- Flexible availability including weekends and holidays
- High school diploma or equivalent required
- Valid Arizona driver's license (for occasional errands)