Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, customer-focused individuals to create memorable guest experiences. No prior experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive work environment in Columbus's premier hotel district. Apply today and transform your passion for service into a rewarding profession!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly with exceptional problem-solving skills
- Coordinate with housekeeping, maintenance, and valet services
- Process payments and maintain accurate financial records
- Uphold brand standards through professional appearance and demeanor
- Assist with luggage and provide local area recommendations
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Customer service mindset with problem-solving aptitude
- Flexible availability including evenings, weekends, and holidays
- Positive attitude and willingness to learn new systems
- Must pass background check and drug screening