Job Description
Launch your hospitality career with Grand Horizon Hotel! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in El Paso. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservations, and property management. Enjoy competitive pay, flexible shift schedules, and opportunities for career advancement. Join our award-winning team and become the welcoming face of our vibrant downtown location!
Responsibilities
- Efficiently check-in/check-out guests using hotel management systems
- Manage room reservations and modify bookings as requested
- Respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Handle guest complaints with professionalism and empathy
- Uphold brand standards for cleanliness and organization at the front desk
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Basic computer proficiency (typing, email, reservation systems)
- Strong attention to detail and organizational abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Positive attitude and customer service mindset
- Ability to stand for extended periods
- Willingness to learn and adapt to new systems