Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in Dallas! We're seeking energetic, service-minded individuals to be the first point of contact for our guests. No hospitality experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our global network. Work in a stunning downtown location with access to employee discounts, wellness programs, and a supportive team culture. Perfect for recent graduates or career changers looking to enter the thriving Dallas hospitality industry!
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes and personalized assistance
- Manage reservations using our property management system while maintaining accuracy
- Handle guest inquiries and resolve concerns with professionalism and efficiency
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping, maintenance, and valet departments for seamless operations
- Uphold brand standards through meticulous attention to detail and presentation
- Assist with guest loyalty program enrollment and promotional activities
Qualifications
- High school diploma or equivalent required
- Zero hospitality experience necessary – comprehensive training provided
- Strong communication and interpersonal skills
- Basic computer proficiency and ability to learn property management systems
- Professional appearance and positive demeanor
- Ability to work flexible shifts including weekends, evenings, and holidays
- Problem-solving aptitude with a customer-first mindset
- Valid Texas driver's license preferred (for valet coordination)