Job Description
Join our award-winning team at Grand Hotel Cleveland as a Front Desk Agent! We're seeking energetic, guest-focused individuals to deliver exceptional hospitality experiences in the heart of downtown. No prior experience required – we provide comprehensive training to develop your skills in guest services, reservation management, and concierge operations. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement in the luxury hospitality industry.
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Assist with local recommendations and travel arrangements
- Maintain a clean, organized lobby and reception area
Qualifications
- High school diploma or equivalent (required)
- No experience necessary – training provided!
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to work flexible shifts including weekends/holidays
- Problem-solving mindset with attention to detail
- Valid driver's license (for airport runs)
- Positive attitude and customer-first approach