Job Description
Join the vibrant hospitality scene of New Orleans as a Front Desk Agent at Grand Orleans Hotel! No prior experience required – we provide comprehensive training to launch your career in luxury guest services. Located in the heart of the French Quarter, our award-winning property offers competitive pay, growth opportunities, and a dynamic team environment. Perfect for career changers, recent graduates, or anyone passionate about creating exceptional guest experiences.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences for hotel guests
- Manage reservation systems, room assignments, and guest requests
- Handle payment processing and billing inquiries accurately
- Coordinate with housekeeping and maintenance teams for guest needs
- Act as primary point of contact for emergency situations
- Upsell hotel amenities and local attractions to enhance guest stays
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Basic computer literacy (training provided on PMS systems)
- Ability to stand for extended periods and multitask efficiently
- Positive attitude and willingness to learn new systems
- Valid driver's license preferred (not required)