Job Description
Join our dynamic team as a Front Desk Agent at Grand Hospitality Group in Charlotte, PA! We're seeking enthusiastic individuals with no prior experience to provide exceptional guest experiences in a fast-paced hospitality environment. If you're passionate about customer service, enjoy shift work, and thrive in a team-oriented setting, this is your perfect entry point into the hospitality industry. We offer comprehensive training, competitive pay, and opportunities for growth.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with professionalism and urgency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns promptly and maintain positive relationships
- Uphold brand standards through attentive service
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (evenings, weekends, holidays)
- Basic computer literacy and comfort with technology
- Attention to detail and problem-solving abilities
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods