Job Description
Join our award-winning hospitality team as a Front Desk Agent where your smile is our greatest asset! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences at our premier Columbus location. Enjoy comprehensive training, career advancement opportunities, and a vibrant work environment. Perfect for recent graduates or career changers looking to enter the exciting hospitality industry.
Responsibilities
- Warmly greet and register/check out guests using our property management system
- Manage reservations, room assignments, and guest requests efficiently
- Process payments and handle cash/credit card transactions accurately
- Resolve guest concerns with empathy and professionalism
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and information to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a guest-first mindset
- Basic computer proficiency (training provided on our systems)
- Positive attitude and willingness to learn
- Ability to work flexible shifts including weekends/holidays
- Attention to detail and organizational skills
- Valid Ohio driver's license preferred (not required)