Job Description
Join our award-winning hospitality team at Grand Horizon Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during weekend shifts. Located in vibrant downtown Tampa, this role offers competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. If you thrive in fast-paced environments and possess a passion for creating memorable stays, apply today to become the welcoming face of our property.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/bell services
- Process payments, manage cash floats, and operate PMS systems
- Upsell hotel amenities and local attractions to enhance guest satisfaction
- Maintain lobby area cleanliness and ensure professional appearance
- Collaborate with security team to enforce safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work weekends, holidays, and flexible shifts
- Valid Florida driver's license preferred
- Basic knowledge of Tampa attractions and transportation
- High school diploma or equivalent