Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and become the heart of our guest experience! We're seeking energetic, service-driven individuals to create memorable first impressions for our international clientele. No hospitality experience? No problem! We provide comprehensive training to develop your skills in reservation management, guest relations, and operational excellence. Enjoy competitive pay, benefits, and opportunities for advancement in one of Portland's most vibrant neighborhoods. If you're passionate about people and ready to launch your career in hospitality, apply today!
Responsibilities
- Seamlessly manage guest check-in/check-out processes using hotel management systems
- Handle reservation inquiries, modifications, and confirmations with precision
- Resolve guest concerns promptly and professionally, exceeding expectations
- Process payments and maintain accurate financial documentation
- Collaborate with housekeeping, valet, and concierge teams for seamless operations
- Provide local recommendations and personalized assistance to enhance guest stays
- Maintain a pristine front desk environment with organized supplies and materials
- Participate in daily briefings and implement service improvement initiatives
Qualifications
- No prior experience required – we train motivated candidates!
- High school diploma or equivalent; college students welcome
- Exceptional communication and interpersonal skills
- Proficiency in basic computer applications (email, scheduling software)
- Ability to multitask efficiently in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and commitment to exceptional customer service