Job Description
Join our award-winning team at Grand Hotel Detroit as a Front Desk Agent and launch your hospitality career! We're seeking energetic individuals with no prior experience who are passionate about creating memorable guest experiences. Enjoy comprehensive training, competitive benefits, and a vibrant downtown location. This is your opportunity to grow with us while delivering exceptional service in Detroit's premier hotel.
Responsibilities
- Warmly welcome and check-in/check-out guests with professionalism and efficiency
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Uphold brand standards through attentive service and attention to detail
- Collaborate with team members to ensure smooth daily operations
Qualifications
- No prior experience required - we provide comprehensive training!
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Exceptional problem-solving abilities
- Professional appearance and positive attitude
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays