Job Description
Launch your hospitality career at Grand Plaza Hotel Wichita! We're seeking enthusiastic, no-experience candidates to join our award-winning team. As a Guest Services Associate, you'll be the first point of contact for our valued guests, creating memorable experiences from check-in to check-out. We provide comprehensive paid training and career advancement opportunities for dedicated team players. If you're passionate about service, have excellent communication skills, and thrive in a dynamic environment, this is your chance to grow with us!
Responsibilities
- Deliver exceptional guest service at the front desk, including check-in/out processes
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Uphold cleanliness and safety standards in public areas
- Participate in daily shift briefings and team meetings
Qualifications
- No prior experience required - we train our team!
- High school diploma or equivalent preferred
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to stand for extended periods
- Flexible schedule availability including nights/weekends
- Positive attitude and customer service mindset
- Must pass background check and drug screening