Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Denver! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required—comprehensive training provided. If you're passionate about service and ready to grow your career in luxury hospitality, this is your opportunity to shine in the heart of Denver.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency (MS Office, reservation systems)
- Positive attitude and customer-focused mindset
- Willingness to learn hotel operations and procedures
- Ability to stand for extended periods and lift up to 25 lbs