Job Description
Join our dynamic hospitality team at Grand Horizon Hotel, where we welcome passionate individuals ready to start their career in customer service! As a Front Desk Agent, you'll be the first point of contact for our guests, creating memorable experiences from check-in to check-out. We offer comprehensive training and flexible shift schedules perfect for students or career changers. No prior experience required – we're looking for friendly faces with a strong work ethic and a desire to excel in a fast-paced environment. Enjoy competitive pay, free meals during shifts, and opportunities for advancement within our growing hotel chain.
Responsibilities
- Provide exceptional guest service during check-in/check-out processes
- Manage reservations, room assignments, and key distribution
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate hotel management systems (training provided)
- Ensure lobby area remains clean and welcoming
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Attention to detail and organizational skills
- Positive attitude and customer-focused mindset
- Ability to stand for extended periods
- No prior experience required – training provided