Job Description
Join our dynamic team at Harborview Hotel Group as a Front Desk Agent in Baltimore! No prior experience required – we provide comprehensive training for motivated individuals passionate about hospitality. This is your gateway to a rewarding career in the hotel industry with growth opportunities and competitive benefits. Our downtown Baltimore location offers an energetic work environment where you'll be the first point of contact for guests, ensuring exceptional service from check-in to checkout. If you're a people person with a positive attitude and eager to learn, we want to meet you!
Responsibilities
- Guest check-in/check-out procedures using hotel management systems
- Answering phone inquiries and managing reservations
- Processing payments and handling cash transactions accurately
- Providing local recommendations and information to guests
- Coordinating with housekeeping and maintenance teams
- Resolving guest complaints with professionalism and empathy
- Maintaining a clean and organized front desk area
- Completing shift reports and administrative tasks
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Ability to stand for extended periods and handle multiple tasks
- Customer service mindset with problem-solving abilities
- Flexibility to work weekends, evenings, and holidays
- No prior hotel experience necessary – training provided
- Must pass background check and drug screening