Job Description
Join the vibrant hospitality scene in Music City! Grand Hotel Nashville is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to launch your career in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in Nashville's premier hotel district.
As the first point of contact, you'll create memorable stays through attentive service, seamless check-ins, and local recommendations. Our team thrives on positivity and teamwork, making this ideal for career starters passionate about customer excellence.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and warmth
- Handle reservations, inquiries, and billing transactions accurately
- Resolve guest concerns promptly using problem-solving skills
- Coordinate with housekeeping and maintenance teams for smooth operations
- Maintain detailed guest records and confidential information
- Provide local recommendations to enhance guest experiences
- Process payments and manage cash drawer responsibilities
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency (we train on our systems)
- Punctuality and reliability with flexible availability
- Positive attitude and service-oriented mindset
- Ability to multitask in a fast-paced environment
- No hospitality experience required – we train!
- Tennessee residency preferred (not mandatory)