Job Description
Join Peak Hospitality Group as a Front Desk Agent in beautiful Colorado Springs! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying weekly pay and flexible shift schedules. Our team thrives in a fast-paced environment where your customer service skills shine. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in Colorado's premier hospitality destination.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and accuracy
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest stays
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency with reservation software (e.g., Opera, Propertyware)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic knowledge of Colorado Springs attractions and transportation
- Valid driver's license and reliable transportation