Job Description
Join the vibrant heart of Tampa's hospitality scene as a Front Desk Agent at our prestigious downtown hotel. We're seeking a charismatic professional to deliver exceptional guest experiences during weekend shifts. You'll be the first point of contact for discerning travelers, managing check-ins, coordinating services, and resolving inquiries with grace. Our team thrives on creating memorable stays – can you be the smiling face that makes our guests feel at home?
Enjoy competitive pay, complimentary hotel stays, and opportunities for career advancement in one of Florida's most dynamic cities. Apply now to become part of our award-winning hospitality team!
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping, maintenance, and dining teams for seamless operations
- Resolve guest inquiries and concerns promptly with exceptional service
- Upsell hotel amenities, packages, and local attractions
- Maintain organized front desk area and ensure security protocols
- Prepare daily reports and manage reservation systems
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera, Fidelio)
- Ability to work flexible weekends and holidays
- Strong problem-solving and multitasking abilities
- High school diploma; hospitality certification preferred
- Basic knowledge of Tampa attractions and services