Job Description
Join our award-winning team at Hospitality Horizons as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic, customer-focused individuals for our vibrant Charlotte location. No prior experience required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible shift schedules, and opportunities for growth in a supportive environment. If you're passionate about creating memorable guest experiences and thrive in fast-paced settings, this is your perfect entry point into the hospitality industry.
Responsibilities
- Provide exceptional guest service through check-in/check-out procedures and personalized assistance
- Manage reservation systems, room assignments, and billing inquiries with precision
- Address guest concerns promptly and escalate issues to management when necessary
- Maintain accurate records of guest interactions and daily operations
- Coordinate with housekeeping and maintenance teams to ensure seamless service
- Process payments and manage cash handling procedures
- Uphold brand standards through consistent attention to detail and professional presentation
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn reservation systems
- Ability to stand for extended periods and lift up to 25 lbs
- Flexibility to work evenings, weekends, and holidays
- Positive attitude with problem-solving aptitude
- Attention to detail and organizational abilities
- Valid North Carolina driver's license (for potential errands)