Job Description
Join our award-winning team as a Front Desk Agent at the Grand Hotel Wichita! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in our luxury downtown property. If you're passionate about hospitality and eager to start your career in the industry, we provide comprehensive training to set you up for success. Enjoy competitive pay, benefits, and a vibrant work environment where your smile makes every guest's day memorable.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (training provided)
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including weekends/holidays
- No prior experience necessary - we train!
- Must pass background check and drug screening