Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in vibrant Cleveland! We're seeking passionate Front Desk Agents to create unforgettable guest experiences. No prior experience required—comprehensive training provided. Enjoy competitive pay, flexible scheduling, and growth opportunities in Ohio's tourism hub. Be the first face of our luxury property and build a rewarding career in hospitality.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences
- Manage reservations and room assignments efficiently
- Handle guest inquiries with professionalism and warmth
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Utilize hotel management software (training provided)
Qualifications
- High school diploma or equivalent required
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Basic computer proficiency (training provided)
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including weekends
- No experience necessary—welcoming career changers!