Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for customer service to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to launch your hospitality career. If you're friendly, reliable, and thrive in fast-paced environments, we want to meet you!
What You'll Gain:
- Competitive hourly pay plus tips
- Flexible shift scheduling
- Professional development programs
- Health benefits (after 90 days)
- Discounted hotel stays worldwide
Responsibilities
- Warmly greet and register guests using hotel management systems
- Efficiently process check-ins/check-outs and handle payment transactions
- Manage reservations and room assignments accurately
- Resolve guest inquiries with exceptional problem-solving skills
- Maintain organized front desk operations and documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards and safety protocols
Qualifications
- No experience required – open to career changers and recent graduates
- Outstanding communication and interpersonal abilities
- Strong attention to detail and multitasking capabilities
- Basic computer literacy (MS Office, reservation systems)
- Ability to stand for extended periods and lift 15 lbs
- Flexibility to work nights, weekends, and holidays
- Positive attitude and commitment to guest satisfaction