Job Description
Join our dynamic hospitality team as a Front Desk Agent in Denver! No experience required – we provide comprehensive training for motivated individuals eager to start their careers. Enjoy flexible shift schedules including evenings, weekends, and holidays while delivering exceptional guest experiences at our premium downtown location.
As a key ambassador of our brand, you'll create memorable first impressions through warm interactions, efficient check-ins, and seamless problem-solving. This role offers growth opportunities into supervisory and guest relations positions.
Responsibilities
- Manage guest check-in/check-out procedures with accuracy and efficiency
- Answer multi-line phone calls and respond to guest inquiries
- Process reservations and room assignments using property management systems
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Perform nightly audits and report generation
Qualifications
- High school diploma or equivalent (GED)
- Zero hospitality experience required – training provided
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (typing required)
- Flexible schedule availability (nights, weekends, holidays)
- Problem-solving mindset with customer service focus
- Ability to stand for extended periods during shifts