Job Description
Join our award-winning team as a Front Desk Agent and kickstart your hospitality career! We're seeking energetic individuals with a passion for customer service to create memorable guest experiences at our premier downtown San Antonio location. No prior experience required—we provide comprehensive training to help you thrive in this dynamic role.
At Grand Hospitality Group, we value growth and development. You'll gain hands-on experience in guest relations, reservation systems, and hotel operations while working alongside industry professionals. Our inclusive culture celebrates diversity and offers clear pathways for career advancement.
Responsibilities
- Deliver exceptional customer service through warm greetings and efficient check-in/check-out procedures
- Manage reservations, room assignments, and guest inquiries using our proprietary hotel management system
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and dining departments to resolve guest requests
- Uphold brand standards through consistent attention to detail in all guest interactions
- Assist with emergency protocols and ensure guest safety compliance
Qualifications
- High school diploma or equivalent (GED)
- Excellent communication and interpersonal skills
- Proficiency in basic computer applications and willingness to learn new systems
- Strong problem-solving abilities with a customer-first mindset
- Availability to work flexible shifts including weekends, evenings, and holidays
- Positive attitude and team-oriented approach
- Ability to stand for extended periods and lift up to 25 pounds