Job Description
Join our award-winning Miami Beach team as a Front Desk Agent! No prior experience required – we provide comprehensive training to launch your hospitality career. You'll be the first point of contact for international and domestic guests, delivering exceptional service at one of South Florida's premier destinations. Enjoy competitive pay, health benefits, and career growth opportunities within our luxury hotel group. If you're passionate about creating memorable guest experiences and thrive in a fast-paced environment, this is your perfect entry into the hospitality industry!
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments, manage cash floats, and maintain financial accuracy
- Coordinate with housekeeping and maintenance departments for guest requests
- Utilize hotel management software (training provided) for daily operations
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent (college students welcome)
- Outstanding verbal communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Exceptional problem-solving abilities under pressure
- Flexible availability including nights, weekends, and holidays
- Positive attitude with genuine passion for customer service
- Ability to stand for extended periods and lift 25 lbs occasionally
- Must pass background check and drug screening