Job Description
Join our award-winning hospitality team at Milwaukee Grand Hotel! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests. No prior experience required – we provide comprehensive training to ensure your success. If you're a people person with a passion for exceptional service, this is your chance to launch a rewarding career in the heart of downtown Milwaukee.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with luggage and valet services
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (training provided)
- Flexible schedule including nights/weekends/holidays
- Positive attitude and team-oriented mindset
- Ability to stand for extended periods
- Valid Wisconsin driver's license (for valet duties)