Job Description
Join our award-winning hospitality team at Mountain View Hotel & Resort in the heart of Colorado Springs! We're seeking passionate individuals to kickstart their careers in hotel management as Front Desk Agents. No prior experience required – we provide comprehensive training to ensure your success. Enjoy breathtaking mountain views, competitive benefits, and a supportive work environment where your growth is our priority. Perfect for career changers, recent graduates, and those entering the workforce for the first time.
Responsibilities
- Deliver exceptional guest service through check-in/check-out procedures and personalized assistance
- Manage reservations, room assignments, and billing inquiries with accuracy
- Operate hotel management systems (PMS) and maintain guest records
- Handle guest complaints and resolve issues promptly to ensure satisfaction
- Coordinate with housekeeping, maintenance, and security departments
- Process payments and manage cash handling procedures
- Uphold brand standards and maintain a pristine front desk environment
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency and willingness to learn new systems
- Exceptional problem-solving abilities and customer focus
- Ability to work flexible shifts including nights, weekends, and holidays
- Positive attitude and team-oriented mindset
- Valid driver's license (if transportation to off-site properties is needed)
- No prior experience required – we train our team members thoroughly