Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel San Francisco! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences. As a key ambassador of our brand, you'll be the first point of contact for our international clientele in the heart of the city. We provide comprehensive training and career growth opportunities for motivated team players. If you thrive in fast-paced environments and possess a natural passion for service, this is your perfect entry into the luxury hospitality industry.
Responsibilities
- Warmly greet and register hotel guests with professional efficiency
- Manage reservations, check-ins/check-outs using property management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel services and amenities to enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required – we provide full training!
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Basic computer literacy and willingness to learn systems
- Valid work authorization in the United States
- Availability to work flexible shifts including weekends/holidays