Job Description
Join our award-winning team as a Front Desk Agent at the prestigious Grand Plaza Hotel in downtown Atlanta! We're seeking energetic, customer-focused individuals to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to kickstart your hospitality career. Enjoy flexible shift schedules including nights, weekends, and holidays while earning competitive pay and gaining valuable skills. This is your opportunity to grow within our global hospitality brand while working in Atlanta's vibrant heart!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage room reservations and respond to guest inquiries via phone, email, and in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold strict safety protocols and emergency procedures
- Utilize hotel management software (training provided)
- Resolve guest complaints promptly and escalate complex issues
- Maintain a clean and organized front desk area
Qualifications
- No prior experience required – open to career changers and recent graduates
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving and multitasking abilities
- Basic computer literacy and willingness to learn new systems
- Professional appearance and positive attitude
- Attention to detail and accuracy in guest information management
- Ability to stand for extended periods and lift up to 25 lbs