Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Horizon Hotels in Miami! We're seeking energetic individuals with a passion for guest service to kickstart their careers in the luxury hotel industry. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy a vibrant work environment with competitive pay, flexible shift schedules, and opportunities for advancement. If you're a people person with excellent communication skills and a positive attitude, we want to meet you!
Responsibilities
- Provide exceptional check-in/check-out services to hotel guests
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve complaints professionally
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
- Assist with concierge services and local recommendations
Qualifications
- No experience required – open to career changers and recent graduates
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficient in basic computer applications
- Professional appearance and customer-focused mindset
- Ability to multitask in a fast-paced environment
- Must be authorized to work in the United States