Job Description
Join our award-winning luxury waterfront hotel in the heart of San Francisco! We're seeking a dynamic Hotel Operations Manager to lead our 300-room property and deliver exceptional guest experiences. This senior role oversees daily operations, staff development, and service excellence while driving revenue growth. Enjoy competitive compensation, premium benefits, and career advancement in one of America's most vibrant hospitality markets.
Responsibilities
- Direct all hotel departments including front desk, housekeeping, food & beverage, and concierge services
- Develop and implement operational standards exceeding luxury brand expectations
- Manage P&L responsibilities with $15M+ annual revenue targets
- Lead high-performing teams through training, coaching, and performance management
- Coordinate with sales and marketing for occupancy and revenue optimization
- Ensure compliance with health/safety regulations and brand standards
- Resolve escalated guest issues to maintain 95%+ satisfaction scores
Qualifications
- 5+ years luxury hotel operations management experience
- Proven track record in P&L leadership and revenue management
- Bachelor's degree in Hospitality or Business Administration required
- Strong knowledge of Opera/PMS systems and hospitality software
- Exceptional leadership skills with ability to motivate diverse teams
- Excellent problem-solving and crisis management abilities
- Valid California Food Handler certification preferred
- Availability for flexible schedule including nights/weekends