Job Description
Join our award-winning team as a Front Desk Agent where your smile becomes our signature! Grand Hospitality Group is seeking energetic, customer-focused individuals to create unforgettable guest experiences at our flagship downtown Austin location. No prior experience required – we provide comprehensive training to launch your hospitality career. Enjoy flexible scheduling, competitive pay, and opportunities for advancement within our growing portfolio of premium properties.
Responsibilities
- Deliver exceptional guest service through warm check-in/check-out experiences
- Manage reservations and room assignments using our proprietary PMS system
- Address guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through consistent visual presentation
- Contribute to a positive team environment during peak periods
Qualifications
- High school diploma or equivalent (required)
- Basic computer literacy and comfort with digital tools
- Exceptional verbal communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Positive attitude and customer-first mindset
- Reliability and punctuality for all shifts
- Willingness to work weekends, evenings, and holidays