Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Group's downtown Chicago location! We're seeking energetic, guest-focused individuals to create memorable experiences for our international clientele. No prior experience is required – we provide comprehensive training to launch your career in hospitality. Enjoy a dynamic work environment with competitive pay, growth opportunities, and the chance to work in Chicago's vibrant Loop district. Shift work includes evenings, weekends, and holidays – perfect for night owls and early birds alike!
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures and security protocols
- Upsell hotel services and amenities to enhance guest experience
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Basic computer proficiency (MS Office, typing)
- Flexible schedule availability (nights/weekends/holidays)
- Positive attitude with genuine customer service passion
- Ability to stand for extended periods
- Attention to detail in financial transactions