Job Description
Join our award-winning luxury hotel in the heart of Manhattan as a Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during day, evening, and overnight shifts. Enjoy competitive compensation, comprehensive benefits, and career growth in one of NYC's most iconic hospitality destinations.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries, requests, and complaints promptly
- Operate property management systems (PMS) efficiently
- Coordinate with housekeeping and maintenance teams
- Process payments and manage billing discrepancies
- Upsell hotel amenities and services
- Maintain accurate shift logs and incident reports
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong attention to detail and organizational abilities
- Valid NYC Food Handler's Certificate (preferred)
- Fluency in English; multilingual skills a plus