Job Description
Join our dynamic hospitality team at Grand Hotel Atlanta and become the face of luxury guest experiences! We're seeking energetic Part-Time Shift Agents to deliver exceptional service during evening and overnight shifts. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in Atlanta's vibrant downtown.
This role is perfect for students, night owls, or professionals seeking supplemental income. Experience the excitement of Atlanta's hotel scene while building valuable customer service skills in a premium environment.
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries and resolve service issues with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security systems and respond to emergency protocols
- Execute nightly audit procedures and shift handover documentation
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic computer proficiency with POS systems
- Valid state ID and ability to pass background check
- Must be available for 20-25 hours weekly
- Positive attitude and problem-solving mindset