Job Description
Join our award-winning team as a Front Desk Agent at the luxurious Grand Charlotte Hotel! No experience is needed – we provide comprehensive training to launch your hospitality career. You'll be the first point of contact for our discerning guests, delivering exceptional service in our stunning downtown location. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our global brand.
Responsibilities
- Warmly greet and register/check out guests using our property management system
- Manage reservations and provide local attraction recommendations
- Handle guest inquiries with professionalism and empathy
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through meticulous attention to detail
- Contribute to a positive team environment
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Basic computer proficiency (we'll train you on our systems!)
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends/holidays
- No hospitality experience necessary – we train from scratch
- Must pass background check and drug screening