Job Description
Launch your hospitality career with us! Grand Plaza Hotel Chicago is seeking enthusiastic Front Desk Agents with no prior experience. We provide comprehensive paid training to develop your skills in guest services, reservation systems, and hotel operations. Join our award-winning team in downtown Chicago and deliver exceptional experiences to international travelers and business professionals. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Warmly greet and check-in/check-out guests using property management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Handle guest requests, complaints, and special arrangements promptly
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping, maintenance, and security teams
- Uphold brand standards through professional appearance and etiquette
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Strong problem-solving abilities and customer focus
- Ability to stand/walk for extended periods and lift 25 lbs
- Flexible availability including nights, weekends, and holidays
- Positive attitude and willingness to learn new systems
- Professional appearance and demeanor