Job Description
Join our award-winning hospitality team at Grand Plaza Hotel as a Front Desk Agent! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in the heart of Manhattan. You'll receive comprehensive training on our property management systems while working alongside industry professionals. This role offers clear career progression paths, competitive benefits, and the opportunity to become part of New York's premier hospitality destination.
Responsibilities
- Check in/out guests efficiently using our proprietary hotel management software
- Manage reservation inquiries and room assignments with precision
- Process payments and handle cash transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as primary point of contact for guest concerns and resolve issues promptly
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Excellent problem-solving abilities with a customer-first mindset
- Ability to multitask in a fast-paced environment
- Proficient with basic computer applications
- Punctual and reliable with professional appearance
- Willingness to work flexible shifts including weekends/holidays
- Positive attitude and eagerness to learn hotel operations