Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests. No prior experience is required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and opportunities for growth in the hospitality industry.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision benefits
- Employee discounts on hotel stays
- Career advancement opportunities
- Positive, supportive team environment
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignmentsAnswer phone calls and respond to guest inquiries
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns with professionalism and empathy
- Market hotel amenities and services to guests
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency
- Positive attitude and customer service mindset
- Ability to stand for extended periods
- Flexible availability including weekends and holidays
- Must pass background check and drug screening