Job Description
Launch your hospitality career with no experience needed! Grand Plaza Hotels & Resorts is seeking energetic weekend Front Desk Agents to deliver exceptional guest experiences in our vibrant El Paso location. Perfect for students or career-changers, this role offers paid training, flexible weekend schedules, and growth opportunities within our award-winning hotel chain.
As the first point of contact, you'll manage check-ins, handle reservations, and resolve guest inquiries with professionalism. Enjoy a supportive team environment, competitive hourly pay, and complimentary meals during shifts. Join us to build valuable customer service skills while exploring El Paso's rich culture!
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through consistent service excellence
- Assist with basic clerical duties including filing and correspondence
Qualifications
- No prior experience required – comprehensive training provided
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn hotel systems
- Availability to work weekends and holidays consistently
- Positive attitude with problem-solving aptitude
- Ability to stand for extended periods and lift up to 25 lbs
- Valid Texas driver's license preferred for errands