Job Description
Join our award-winning team as a Front Desk Agent and launch your hospitality career! No prior experience is required – we provide comprehensive training to set you up for success. At Grand Hospitality Group, we value exceptional guest experiences and offer growth opportunities for motivated individuals. Enjoy competitive pay, benefits, and a vibrant work environment in the heart of Charlotte.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Employee discounts on hotel stays
- Career advancement opportunities
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Manage reservations and room assignments accurately
- Address guest inquiries and resolve concerns promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and service
- Contribute to a positive team environment
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided!
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Attention to detail and organizational skills
- Positive attitude and guest-focused mindset
- Flexibility to work evenings, weekends, and holidays