Job Description
Launch your hospitality career with us! The Omaha Grand Hotel is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required—we provide comprehensive training to help you succeed. Join our award-winning team and become the welcoming face of our luxury property.
As a Front Desk Agent, you'll handle check-ins, manage reservations, and resolve guest inquiries with professionalism. This role offers growth opportunities into supervisory positions and includes competitive benefits. If you're a people person with a passion for service, apply today!
Responsibilities
- Manage guest check-in/check-out procedures efficiently
- Process reservations and room assignments using property management systems
- Address guest inquiries and resolve complaints with empathy
- Coordinate with housekeeping and maintenance teams
- Handle payments and maintain accurate transaction records
- Perform basic administrative tasks (phone, emails, filing)
- Uphold brand standards during all guest interactions
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (MS Office, reservation software)
- Ability to multitask in a fast-paced environment
- Positive attitude and customer service mindset
- No hospitality experience necessary—training provided