Job Description
Join our award-winning hospitality team as a Front Desk Agent and kickstart your career in Seattle's vibrant hotel industry! No prior experience required – we provide comprehensive training to set you up for success. This role offers flexible shift work including nights, weekends, and holidays, perfect for students or career changers seeking dynamic opportunities. Enjoy competitive compensation, growth pathways, and the chance to be the first face of luxury for thousands of guests annually.
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional interactions
- Manage reservations and room assignments using property management systems
- Handle guest inquiries, complaints, and special requests with empathy
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through meticulous attention to detail
- Safeguard guest data and maintain strict confidentiality protocols
Qualifications
- High school diploma or equivalent (no experience necessary)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and emotional intelligence
- Basic computer proficiency and comfort with learning new systems
- Availability to work flexible shifts including weekends/holidays
- Professional appearance and positive attitude
- Ability to multitask in fast-paced environments
- Willingness to complete paid onboarding training