Job Description
Join our award-winning team at Grand Horizon Hotels as a Front Desk Agent and launch your hospitality career! We're seeking energetic, customer-focused individuals with no prior experience to deliver exceptional guest experiences in our luxury Chicago property. As the first point of contact, you'll create memorable moments while mastering check-in/out procedures, managing reservations, and resolving inquiries with professionalism. We provide comprehensive training and career advancement opportunities for dedicated team members.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using our property management system
- Handle reservation inquiries and modifications with accuracy and courtesy
- Address guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Provide local recommendations and assist with guest requests
- Maintain a clean and organized front desk environment
Qualifications
- No prior experience required - we train motivated candidates!
- Exceptional customer service mindset and communication skills
- Proficiency in basic computer applications and willingness to learn new systems
- Ability to multitask in a fast-paced environment
- Strong problem-solving abilities and attention to detail
- Flexible schedule availability including weekends and holidays
- Positive attitude and team player mentality
- High school diploma or equivalent required