Job Description
Join our dynamic hospitality team at Grand Horizon Hotels as a Front Desk Agent! We're urgently hiring enthusiastic individuals with no prior experience to deliver exceptional guest experiences. If you're passionate about customer service and eager to start your career in hospitality, this is your perfect opportunity. Enjoy competitive pay, comprehensive training, and a supportive work environment in the heart of Charlotte.
Responsibilities
- Welcoming guests with warmth and professionalism at the hotel lobby
- Efficiently check-in/check-out guests using hotel management systems
- Manage reservations and room assignments accurately
- Address guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards and maintain a clean, organized lobby
Qualifications
- High school diploma or equivalent (no experience necessary)
- Exceptional communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Proficient in basic computer applications
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and courteous demeanor
- Must pass background check